FAQ

Frequently Asked Questions

We’re here to answer your questions and ensure you have the best shopping experience. If you need further assistance, please don’t hesitate to contact us

How long will it take to receive my order?

Answer: Here are our estimated delivery times:

Handling time: 1-3 business days

Transit time: 5-8 business days

Estimated delivery time: 6-11 business days

For more details, please refer to our Shipping Policy

Do you offer free shipping?

Answer: Yes, we offer free shipping on all orders within the United Kingdom. For more information, please check our Shipping Policy.

What payment methods do you accept?

Answer: We accept the following payment methods:

American Express

Apple Pay

Google Pay

Discover

Maestro

MasterCard

Visa

For more details, please refer to our Payment Policy

What if I receive a defective product?

 Answer: We apologize for any inconvenience caused by receiving a defective, damaged or incorrect item. Please email us at info@auranordi.com immediately, and we will arrange a replacement or refund to resolve the issue promptly.

Can I cancel my order after it’s placed?

Answer: Yes, we offer a 10-hour cancellation window. To cancel your order within this timeframe, please contact us.

What is your return policy?

Answer: We have a simple and hassle-free return process. For complete details, please visit our Return Policy page.

When will I get my refund after returning a product?

Answer: Once we receive and inspect your returned item, your refund will be processed. Refunds typically appear on your original payment method within 10 business days, depending on your bank or payment provider. See our Refund Policy for more details.

How can I contact customer support?

Answer: You can reach our customer support team through the Contact Us page or by emailing us at info@auranordi.com

Do you ship internationally?

Answer: No, we currently ship exclusively within the United Kingdom.

What is the process for exchanging a product?

Answer: For detailed information about product exchanges, please refer to our Return Policy.

How can I track my order?

Answer: You can track your order through the Track Order page on our website.

How Can I Provide Feedback or Suggestions?

 Answer: We value your feedback! If you have any suggestions or ideas, please email us  at info@auranordi.com Your insights help us improve and deliver an exceptional shopping experience.

Contact Us
For prompt assistance, feel free to contact our customer support team:

Store Name: Auranordi

Address: 71-75 Shelton Street, London WC2H 9JQ, United Kingdom

Phone: +447418315308

E-mail: info@auranordi.com


Customer Service Hours:

Monday - Friday: 08:00 - 18:00 (GMT)

Saturday - Sunday: 10:00 - 16:00 (GMT)

We strive to respond to your email within 24 hours. Thank you for choosing Auranordi!